Lavi’s queuing system proves efficient, safety-conscious for Smart & Final stores
SMART & FINAL QUEUING
scope hundreds of stores
timeline 3 weeks
benefits increased safety, efficiency
Contributing Shop! member:
Lavi Industries, a queue management and crowd-control solution provider, has released a case study and video describing the deployment of the company’s Qtrac CF electronic queuing technology. The technology and other queue management systems were deployed into the checkout area of Smart & Final warehouse grocery stores.
Amid COVID-19-related concerns over the health and safety of customers and employees, Smart & Final partnered with Lavi Industries to create a safer, more efficient checkout experience. The new system provides social distancing for customers and employees, and queue management best-practices to improve customer flow and decrease wait times.
Working within a tight deployment window, Lavi Industries implemented a queue management solution that integrated traditional crowd-control fixtures, social-distancing systems, and queuing technology. The system increases safety for customers and employees, while improving the efficiency of the waiting line. Within three weeks, the system was deployed in hundreds of locations.
At the heart of the queuing solution is a Qtrac CF electronic queuing system, which integrates digital signage and flashing cash register lights that signal the next customer to an open cash register. Paired with a single-line queue, the system keeps crowds from forming around registers and provides a safe, uncrowded access lane for traveling to an open register. A swing gate barrier, stanchions, signage, and floor stickers ensure additional social distancing as customers wait their turn.
“The case study helps to demonstrate how, with the right solutions, businesses can create a safe in-store environment for both their customers and employees,” says Perry Kuklin, director of marketing for Lavi Industries. “Additionally, the electronic queuing system increases customer flow and service rate, effectively reducing both real and perceived wait times.”
Download the case study at https://www.lavi.com/upload/BlogArticle/Case-Study-Smart-Final-Qtrac-CF-0720.pdf.